Support

If something doesn’t work as expected, these are the fastest ways to get help.

1) Before you contact us

• Try again with a higher‑resolution portrait (face and ear visible).
• Use a earrings image with a clean background if possible.
• Check your credit balance in My Account → Credits.

2) Contact

Email:

When reporting an issue, include the time, what you clicked, and (if possible) a screenshot.